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Privacy Policy

Our staff, service users, and website visitors are required to provide us with personal data as part of the services we provide

We are committed to providing you with transparent information about why we need your personal data and what we do with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.

By Service Users, we may also include friends and relatives

What data do we have?

  • It is necessary for us to keep certain records about you in order to provide a safe and professional service. Among the types of data we may record about you are:
  • Name, address, date of birth, and next of kin details;
  • Details of your financial arrangements, such as how you pay for your care.
  • Data about your physical and mental health, including health and social care data.
  • Additionally, we may record information about your race, ethnicity, sexual orientation, and religion.

Why have this data?

In order to provide high-quality care and support, we need this data. The law requires us to have a legal basis for processing your personal data.

We process your data because:

  • As part of our performance of a public task, we are required to do so;
  • As part of our contract with you, we are required to do so;
  • We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
  • It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
  • It is necessary for us to provide and manage social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations. 

Staff What records will we have?

So that we will offer a secure and expert service, we want to keep certain information about you. We may also record the information below: Your fundamental contact information such as your name, address, date of birth, National Insurance quantity and subsequent of kin; Your economic information e.g. Banking details so that we can pay you, insurance, pension and taxation information; Your education records. Your health and social care records, These will only be collected when deemed necessary to determine fitness to work for us as well as maternity information. We may additionally document records about your race, ethnic origin, sexual orientation or religion; Criminal Record Data.

Why will we have this records?

We require this records in order that we keep in touch with you, pay you and ensure you receive necessary training to perform your job competently. By regulation, we must have a lawful basis for processing your personal data.

Why do we process your data?

  • We are required to do so by the UK Employment laws ;
  • We are required to do so in order to perform public tasks efficiently.
  • It is necessary due to social security and social protection law – we are required to perform Disclosure and Barring Service (DBS) checks on our staff;
  • It is necessary for us to process requests for sick pay or maternity pay;
  • We are required to provide data to our regulator, the CSSIW, as part of our public interest obligations.

As your organisation we collect and also share information with:

You or your lawyers representative(s) and other third party organisations and we will do this in the form of face to face meetings, phone, website, post and application forms

Third party organisations we share information with are as follows:

  • Our pension and healthcare schemes
  • Her Majesty’s Revenue and Customs (HMRC);
  • Our outside payroll provider
  • Safeguarding teams, CSSIW
  • Law enforcement agencies

Callers to Our Website/ Enquires

When you visit our website, we may ask you for particular information to allow us to communicate with and to deal with your request or enquiry. This includes the following personal information:

  • address, telephone number and any other personal data you may choose to include.
  • All information included in your application form.

How we may use your personal information:

  • To provide a service, however, we will contact you for express permission to do so. We will also we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided.
  • To send you further information about our services and or also including surveys about our performance as an organisation.
  • If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.

Your Rights

  • You have the right to request a dupe of all of the data we keep about you.
  • You have the right to ask us to correct any data we have which you believe to be inaccurate.
  • You have the right to request that we delete any of your personal data which is no longer necessary for the purpose we firstly collected it for.
  • You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  • If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

If you have any questions or comments about your data please email us on You may also contact us by postal mail or by phone:

Data Protection Officer

Unit 4, Apex House,
NP25 5JB, Wales

+44 7961 236303 (24/7)